How to Permanently Close Your Account

How to Request Account Closure

1. First, check if you have any funds in your balance

2. If yes, set a 6-month cooldown via: Profile > Player Care > Casino Cooldown

   • This will block gameplay but allow you to withdraw

3. Request your withdrawal from your account

4. Once the withdrawal is made, send an email to: support@smokinslots.com

   • Use the subject line: “Request to Close My Account”

   • You must email from the registered address linked to your account

For your security, we can only process closure requests sent from the email tied to your account.

Important Notes

• If you have funds to withdraw, we may request KYC documents before closing your account

• Once closed, you will not be able to access the account unless eligible to reopen in the future

• This is different from Self-Exclusion, which is used to block gambling access for player wellbeing reasons

What Happens to My Data

We retain some account information after closure to meet legal and regulatory obligations, including:

• Anti-money laundering laws

• Responsible Gaming monitoring

• Fraud prevention

Your data is stored securely and is not used for marketing after your account is closed.

Want to Pause Instead

If you just want a break without full closure, you can set a temporary block using Casino Cooldown.