What Happens to My Balance When I Self-Exclude

How to Withdraw Before Self-Exclusion

Before we apply a permanent self-exclusion, follow these steps:

1. Log in to your account

2. Set a 6-month cooldown by going to: Profile > Player Care > Casino Cooldown

   • This temporarily blocks gameplay but still allows access to withdrawals

3. Go to: Profile > Withdrawal

4. Request your withdrawal

Once your withdrawal request is submitted, our team will:

• Assist with any required KYC verification

• Confirm when the funds have been processed

• Only then apply permanent self-exclusion and deactivate your account

To proceed with self-exclusion, email: support@smokinslots.com (must be sent from your registered email address)

After Self-Exclusion Is Applied

Once your account is deactivated:

• You will no longer be able to log in

• Deposits and gameplay will be permanently blocked

• Withdrawals can only be completed via email with support if you missed the steps above

• KYC verification will still be required if it has not already been completed

Your Funds Are Protected

We recommend that you:

• Set a cooldown first

• Withdraw any balance

• Complete KYC if needed

This ensures the process is smooth and protects both you and your funds under Curaçao licensing obligations.

Need Help

Our Support Team is happy to guide you through the process.

• Email: support@smokinslots.com

You are always in control, and your balance is always your own. We will help you step away safely with everything in order.