Even the smoothest ride can hit a bump, but don’t worry — your bet hasn’t gone missing.
When a game crashes mid-spin or during a bonus round, here’s what happens and how to check your results:
1. Check Active Games
Your session may still be live.
Go to Casino > Active Games (top right) to pick up right where you left off.
If the round is still in progress, it will reload at the exact point it paused.
2. Review Bet History
If you want to double-check the outcome:
Go to Profile > Bet History to see your most recent games, results, and settled rounds — even if the game closed unexpectedly.
3. What If the Game Isn’t Showing?
Sometimes, games finish in the background after a crash.
In that case:
The result is still recorded in your Bet History
Any win or loss is already credited to your balance
4. Quick Fixes for Ongoing Issues
Clear your browser’s cookies and cache
Use Google Chrome or Firefox for best performance
Restart your device to refresh connections
Still Stuck?
If the problem continues, contact our Support Team and include:
Your player nickname
Game name
Approximate time of crash
We’ll review your session and get you back in the game.
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