My Deposit Didn’t Arrive: What Should I Do?

Howdy, partner — if you’ve made a deposit and it hasn’t shown up yet, don’t fret. We’ll help you track it down and get you back in the saddle.

Information We’ll Need to Investigate

To help us sort things out quickly, please have the following ready:

• Payment method used (for example, Visa, MasterCard, MiFinity, Crypto)

• Date and time of the deposit

• Exact amount

• Currency

• Transaction reference number, if available

• Screenshot or proof of payment

  • The screenshot should clearly show the sender, amount, date and time, and transaction ID

How We Handle It

Once we have your details, our team will review the payment and track it through the provider. Some deposits may take a little longer depending on the payment method, but we’ll make sure it’s handled as quickly as possible.

You’ll get an update soon after sending your information, and we’ll keep you posted until it’s resolved.

Need a Hand?

If you’re not sure how to gather the details above, our Support Team is ready to help. Just drop us a message at support@smokinslots.com and we’ll guide you through it.