Howdy, partner — if your withdrawal request has vanished from view, don’t panic. There are a few common reasons this might happen, and most are quick to fix.
Most Common Reasons
Rejected: If the payment method is not eligible, such as a card withdrawal, or if some details were missing, the funds are returned to your account balance
Verification Required: Withdrawals may be paused or cancelled if your account still needs verification. You can upload documents by going to Profile > Verification
What to Do
Check your balance to see if the funds were returned
Check your email for any messages explaining if your withdrawal was cancelled or returned
Make sure your verification documents are uploaded and approved
Need Help
If you are not sure what happened, contact us from the email registered to your account and include:
Your nickname
Withdrawal method
Amount and date/time of the request
A screenshot if possible
We will investigate and help you resubmit your withdrawal if needed. Most cases are resolved within 24 to 48 hours.
Contact us anytime: support@smokinslots.com
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